The problem with being a small IT team: you are tasked with maintaining and updating the entire universe of business IT needs, but you do not have the personnel or time to know every program, protocol, system, and new-fangled technology that might help your company. But, we do, and we want to help.
Our business is very similar to healthcare. Both fields encompass a vast amount of knowledge and expertise. No single individual can stay on top of everything. The knowledge needs to be dispersed among a complex system of professionals.
When you go into a hospital with a non-acute problem, a nurse practitioner will collect vitals and information. They refer you to a general practitioner who identifies the area causing the problem. If he/she cannot find a solution, you are referred to a specialist. Along the way, each professional collects more information and correctly routes you to the appropriate expert. We are similarly organized to send your question through the shortest route to a solution.
No one on our team knows everything, but someone will be able to help you. Like yours, our job is to provide technology and tools that enable your IT systems to deliver a high level of service to your organization. We can help you, and you can help us achieve the same goal.
As an insider, you know the environment and can diagnose issues even if they do not fall under your area of expertise. You can hand off the problem at a higher level, which saves us resources. We can connect you to a specialist who can solve the problem effectively and quickly, saving you time and and empowering you to deliver better results.
IT can be simpler, smoother and less chaotic. We want to to be a resource for you in the long run and help simplify your work life.
Category: Atlanta IT Service Articles, Date: 13th February 2013, Author: Chris Chao