Your first reaction to a server issue might be to blame the vendor, but most business IT problems are caused by the ‘moving parts,’ not the hardware. When something goes wrong, you can fix it. The first step is to take a closer look at the various components of your system and ascertain what might be the source of the problem.
A managed IT service provider will automatically perform regular checks in all of the areas that might threaten your system. We install a small software agent on your workstations that monitors your systems and sends the information to our IT management dashboard. The dashboard gives us an easy way to troubleshoot and solve any problems before they damage your productivity.
Here is a great example of why proactive monitoring is necessary to insure your IT functionality:
One of our check-ups showed an aberration in a client’s hard disk. The data had changed by 80% in a single day. Using the extensive record of all the changes to the system, we were able to quickly eliminate all the possible causes until we found a suspicious Google Earth update. The new version was erroneously downloading every image on Google to the server cache. Without the daily updates and the flawless record-keeping of our managed IT service agent, the business’ server would have crashed, and the bug would have taken them out of the game.
We can take a look at your network status and troubleshoot at a moment’s notice, and our advanced warning system saves you valuable work-time and profitability.
Category: Atlanta IT Service Articles, Date: 17th July 2013, Author: Chris Chao