2017 Labor Rate Schedule

 

Centerpoint IT’s most current rate schedule is noted below.

It is important to keep in mind that managed IT customer under ITessentials and Allworx customers under Allworx IP Support (Plus) and Allworx DR received reduced hourly rates on services plus receive priority service over non-managed clients. Rates are subject to change. These rates are outline below:

  • Hourly Rate

    Service Description (Phone)

  • $125

    Allworx Phone Support/Service (for Allworx Support Plus customers): Regular business hours, 1 hour minimum onsite, 30-minute minimum remote. Minimum trip charge for onsite service is $45. Priority service interval (non-emergency): 1-3 business day response. (Managed – Standard Hourly Rate)

  • $165

    Allworx/NEC Phone Support/Service (for non-Allworx Support Plus customers): Regular business hours, 1 hour minimum onsite or remote. Minimum trip charge for onsite service is $45. Standard service interval: 3-5 business day response. (Non-Managed – Standard Hourly Rate)

  • $165

    Allworx Emergency/Expedited Support/Service (for Allworx Support Plus and Allworx DR customers only): Same day requested service or after business hours service, 2-hour minimum. Minimum trip charge for onsite service is $45. After-hours service is subject to resource availability. (Managed)

  • $215

    Allworx Emergency Support/Service (for Non-Allworx Support Plus and Non- Allworx DR customers only). (Non-Managed)

  • $750

    Down system expedited fee (Non-Managed).

  • $1500

    Minimum labor fee for system recovery (Non-Managed)

  • $45

    Travel Rates

  • Hourly Rate

    Service Description (IT)

  • $170

    IT Labor (for ITessentials Managed Service customers only): Regular business hours, 1 hour minimum onsite, 30-minute minimum remote. Minimum trip charge for onsite service is $55. Overage billing rate for monthly bundled hours. Priority service interval (non-emergency): 1-3 business day response. (Managed – Standard Hourly Rate)

  • $215

    IT Labor (for Non-ITessentials Managed Service customers only): Regular business hours, 1 hour minimum onsite or remote. Minimum trip charge for onsite service is $55. Standard service interval: 5-7 business day response. (Non-Managed – Standard Hourly Rate)

  • $215

    IT Labor – Expedited (for ITessentials Managed Service customers only): Same day requested service or after business hours service, 1 hour minimum. Minimum trip charge for onsite service is $55. (Managed)

  • $250

    IT Labor – Expedited (for Non-ITessentials customers): Same day requested service, 2-hour minimum. Minimum trip charge for onsite service is $55. Service After-hours service is subject to resource availability. (Non-Managed)

  • $1000

    Down system expedited fee (Non-Managed).

  • $2000

    Minimum labor fee for system recovery (Non-Managed)

  • $55

    Travel Rates

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