As you might guess from the name, network support is a service that updates and maintains your organization’s computer network. It ensures that systems function optimally and that devices and software are compatible and working.
However, the definition of network support goes beyond the hardware and software and now includes the end-to-end scope of your network. Today, network support is about monitoring productivity, performance, network health, and uptime of secured networks.
With the cloud, hybrid cloud, remote worker, etc., the definition of network support has evolved to include managing the client’s network functionality and user experience. It also involves cyberthreat-focused network administration that adds:
Advanced firewall with threat management
24/7 network operations center and network monitoring
Support for network devices
Network monitoring and crucial service alerting
Routing network maintenance
Comprehensive ticket generation and escalation
But with this change comes the need to support a range of client services and platforms that may not be under your control.
What Companies Do To Support the Network of Clients?
The expanding network support comes with the need for companies to adjust their solutions to safeguard operations. Some are automating services and customizing solutions to meet the varying customer’s level of function and security needs, etc. But most of them are outsourcing network support to companies like theirs to help fulfill the growing needs.
Managing your company’s network is already tough. But it’s more challenging when you have to manage your client’s networks as well as it exposes your network to potential issues that could negatively impact your organization. That’s why it’s a good idea to invest in quality network support in Atlanta. The right network support team will analyze, troubleshoot, and benchmark network issues, helping maintain a seamless operation of your networks and your clients.
Here are a few things that network support in Atlanta can do:
Back up network data
Tackle network and security issues
Manage network outage issues
Configure access permissions and other security settings to lock out bad actors
Help standardize systems
Analyze and report security breaches
Run network changes and implementation
Troubleshoot the network to identify connectivity issues
Setup computers flawlessly
Document network support activities
Offer end-user support remotely and in-person
Configure local area network (LAN) or wide area network (WAN) routers or related equipment
Evaluate network performing data regarding things like disaster recovery, connectivity, and speed
Without these IT specialists, you could face a series of network outages, malware or adware attacks, downtimes, and other issues that can affect your productivity and bottom line. You can’t overlook the importance of network support experts if you’re looking for a seamless operation of your network system, especially in the age of remote work staff and bring-your-own-device.
You have the option to have an in-house network support team. But with the IT talent shortage having more than tripled in the last ten years, you’re probably among the 69% of US employers who are struggling to fill tech positions. And if not, then you’re likely having a hard time retaining them. This is a big reason many organizations outsource their network support in Atlanta.
The Importance of Network Support in Today’s Cloud Environments
True network support means identifying areas that are out of your control and giving reasonable expectations for resolution and troubleshooting the network as part of overall support. Outsourcing network support in Atlanta provides the services you need along with a host of other benefits like:
Cost savings and control: Outsourcing your network support to a managed service provider gives you the support you need when you need it. You also get to minimize your expense for optimal technology and extensive employee training.
Access to critical applications: An MSP provides access to critical applications and workforce tools needed for productivity. They ensure that your teams have access to appropriate resources and that those resources are performing optimally.
Integrate security features: Your managed service provider in Atlanta will integrate security features based on registered IP addresses, Microsoft Cloud credentials, or other third-party elements.
Network operation expertise: When you outsource network support, you hire specialists who deal with vast network problems daily. So, when a problem arises in your organization, they already know how to fix it fast and cheaply.
Security enhancements: With the rising cases of cyberattacks, you need experts with extensive knowledge on the subject. Managed IT service providers in Atlanta are always keeping up with cutting-edge security solutions and will help keep your security and software up-to-date for your protection.
Be competitive: If you are an SME, you don’t have the same resources as big corporations. Network support outsourcing gives you the same level of support, equipment, and expertise as these larger companies, allowing you to stay competitive.
Data backup reliability: Network support companies in Atlanta have stronger and more reliable network infrastructure than most SMEs. Therefore, they can ensure the safety of your data, even in a disaster.
Has Managing the Network Extended Outside the Firewall?
Managing the network now extends outside the firewall. As your workforce adopts different connectivity methods and works remotely from any location, you need to manage access and function for everyone. This includes:
Multiple internet and quality of service providers
Third-party WAN solutions
Security services that span the internet
Remote workers are not behind fancy firewalls that shield them against potential attacks. Professional network support in Atlanta can validate if the problem is a home network issue, Microsoft update, Office 365 outage, etc. MSPs have tools to monitor paths and critical services over the internet for outages, issues, and performances. They can also assess the ripple effect of a hosting provider or carrier and how that can affect your client’s ability to work.
Your Leading Network Support in Atlanta
Your business success depends on how you run it despite threats, risks, and possible disasters. With the right network support service team in your corner, you can protect your business and IT infrastructure from all types of concerns.
For decades, CenterPoint IT has been helping businesses of all sizes address their network needs. Our team starts working on your network issues from the moment you contact us. If you’re looking for network support in Atlanta, we can help. Contact us today to get started.