Most doctors and office managers tell us, “We have a (IT) guy.” Normally, it’s a sole practitioner who helps keep the office computers afloat. When things break, the guy gets a call, and eventually, the problem is fixed. If a system only has a problem once a year, it’s no big deal, but a reactive approach to IT management can cause more problems than it fixes. Doctors offices who experience unplanned downtime and consistent problems are taking an unnecessary risk.
Hardware and software might break, but unplanned downtime is not inevitable. Small and midsize health centers and doctors’ offices have a lot of money on the line, but more importantly, they have a reputation to uphold. If a system crashes and patients are inconvenienced, it makes the office look unprofessional. Technology shouldn’t be the weakest link in providing care to patients. Instead, IT should empower doctors to provide even better care.
Businesses grow and technologies change, but the IT guy, he only gets paid when there is a problem. Many IT guys depend on your computer systems breaking down so that you need their help. Doctors offices don’t need to run their business reacting to IT. Getting rid of IT pain isn’t expensive and it doesn’t require high tech solutions.
Switching from an hourly charge by an IT guy to a monthly subscription with an IT service provider will take care of most of your headaches. Calling and waiting for an IT guy to come fix your hardware is a thing of the past. At the very least, IT professionals should be monitoring your hardware in real-time. They should know you have a problem before you and they should know how long it will take to solve it.
The IT guys who charge hourly rates between $85 and $150 dollars per hour use their time fixing simple computer problems that shouldn’t have happened in the first place. Stop spending time managing technology and spend more time with your patients. Proactive IT management will prevent unnecessary downtime, so that instead of dealing with problems, you have more time for productive work.