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Insurance Industry IT Services in Atlanta: Client Success Story

As an insurance company, Pritchard & Jerden depended largely on its IT infrastructure. But a dated and inadequate network was holding it back. According to Conroy Campbell, Pritchard & Jerden’s IT manager, the company servers were unequipped to handle user demand and bandwidth requirements.

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As an insurance company, Pritchard & Jerden depended largely on its IT infrastructure. But a dated and inadequate network was holding it back. According to Conroy Campbell, Pritchard & Jerden’s IT manager, the company servers were unequipped to handle user demand and bandwidth requirements. They suffered from the following issues:

  • Slow processing speeds
  • Constant server crashes
  • Crippling downtime
  • Lack of storage

Plus, the system provided no redundancy. Therefore, the company could not rely on the system to provide reliable, consistent customer service due to poor performance. The company was losing customers simply because the system did not have the capacity to handle the online activity.

Centerpoint IT Solutions

One of the things that Centerpoint IT does well is to simplify and streamline processes so that digital technology becomes easier to use. A more straightforward approach also reduces the amount of equipment you need and makes more space for more powerful equipment.

With that in mind, here is what Centerpoint IT did to improve Pritchard & Jerden’s infrastructure:

IBM DS 3524

Centerpoint IT deployed IBM’s DS3524. The DS 3524 delivers entry-level data storage and configurations for small and mid-sized businesses with a more compact design. It has the flexibility to scale to virtually capacity or performance requirements. Therefore, it allowed Pritchard & Jerden to expand and regain its customer base. The storage system is perfect for professional services such as insurance companies.

VMware Virtual Desktop

Centerpoint IT helped install a VMware virtual desktop solution to improve storage and infrastructure management capabilities. The VMware transforms a static desktop into a virtual desktop to provide a more secure and functional workspace. Since Pritchard & Jerden deal with numerous clients in the insurance business, the VMware also secured data and met compliance standards for their industry.

Improving the IT Environment

The result? A controlled IT environment that provided flexibility and scalability critical for Pritchard & Jerden’s daily operations. With the new technology in place, the company observed the following benefits:

  • Stronger firewalls
  • Better storage
  • A more stable environment
  • Faster network performance

Now the company’s staff could focus on its core business: the customers. They also noticed a significant reduction in disruption and saw a drastic improvement in business continuity. With the new system in place, Pritchard & Jerden can now provide a workable platform that attracts and retains customers instead of losing them to the competition.

Insurance IT Services in Atlanta

Centerpoint offers comprehensive insurance industry IT services in Atlanta for small and mid-size businesses. We can help you secure your digital assets while finding solutions that help your company grow. To find out more about our IT services, call us today at (404) 781-0200. You can also message us on our contact page.

Know Someone Suffering From Bad Tech?

Centerpoint IT Wants To Help.