Engaging on the phone or person-to-person can be the difference between landing a new client, and losing a qualified lead. But if video is so much better than audio, why haven’t these services replaced voice-calling altogether?
The answer: until recently, no one has made an adequate web conferencing solution. For businesses, the main barriers have been too numerous to name, but here are a few.
We know because, as a VoIP provider, we have sold reliable audio technology for the last decade, and we have sold video for over 5 years. Last year, we identified a new application that hops over most of those barriers, and we have been connecting our clients to it.
Mini Case Study: Innovative Financial Services (IFG), Meet iMeet
Innovative Financial Group reached out to us in 2014 for a better web conferencing solution. They were using another web conferencing application to hold company-wide meetings across their offices, which are spread out across Tennessee and Georgia.
IFG has already noticed some big advantages from switching to iMeet. Video conferencing has boosted client engagement on calls. They can use E Signature more easily with clients. Their agents can screenshare and perform walkthroughs with the new technology. And strategically, well, that is an article by itself. We covered how IFG is using iMeet to extend reach and secure business with Millennials a couple of weeks ago.