I Need a New IT Company in Johns Creek

Are you unhappy with your current IT company in Johns Creek, or maybe you are still doing all of your IT tasks in-house? If either of these situations describes your company, then it is time to dust off your vendor interviewing skills and see who else can take on your IT repair and maintenance.

If your IT computer network is an integral part of doing business, it is critical that you trust your vendor to keep your network up-to-date and to work correctly. Like any tool or piece of equipment, poor operation equals slowdowns and downtime and loss of profits. Most businesses use their computer network at the minimum for administrative purposes, and a large portion of companies rely on their devices for planning, drawing, and production.

However, you use the IT network in your business, having a reliable expert to provide IT support is a must.

How Important is Your IT Network for Your Business?

Every business uses their IT network differently. Some companies do the main part of their work on the computer, while others save their computer system for administration and employee records. Since IT usage levels vary depending on how many devices and users you have and how devices are used, your service needs can range.

Break-Fix Service

There are a variety of levels of business computer services offered by IT companies. The smallest level of support is called a “Break-Fix” service. This service is similar to a “geek squad” or repair shop. When your computer network breaks down, you put in a service call with a Johns Creek IT support company or take a device in for repair. Your IT services company will charge you to fix each unit separately, a combination of labor and parts. For companies with low computer network usage, this may be a good fit. However, if your network is older and breaks down often, you can end up with a costly bill.

Per Device Service

A second option is a “Per Device” service which assigns a per-device monthly fee up to $100. This option is similar to an “a la carte” menu at a fancy restaurant. As long as you keep within the contracted pricing per unit, you can order any IT support. If you have a few computers that don’t get heavy usage, this might be the best fit for you, but you probably won’t keep your devices in top-notch condition.

Per User Service

The most common IT support contract for small- to medium-sized businesses is a “Per User” computer services model. This contract has flexibility built in as the number of users changes due to growth. Full-service computer support usually costs in the $100 to $200 range per user. Pricing can vary by location, device types, and what tasks your contract covers.

What Tasks Does an IT Company Handle?

An IT company in Johns Creek handles a variety of IT services, giving you an opportunity to focus on your core business. You select the tasks that you want your service provider to take on. Here is a partial list of services provided by a managed IT company:

• Adding and deleting users
• Network monitoring
• Data backup
• Email archiving and filtering
• IT support for employees
• Maintaining a firewall
• Protection from viruses
• Software management
• Equipment purchasing or leasing
• Server and equipment maintenance
• Mobile device management
• Compliance management
• Application management

IT companies take these tasks off your to-do list and finish them in a fraction of the time. The level of support experience provided by the Johns Creek IT support company gets any job done quickly and thoroughly.

Exceptional IT Support

If you hire someone to handle your computer network for you, they should have the expertise to get the job done right the first time. IT support is critical for you to successfully do business because at a minimum all of your data and records are stored on your computer network. Your files may include designs, project outlines and discussions, meeting notes and other business transactions. While your own IT staff surely has experience, a Johns Creek IT support company dedicated to this technology can provide hundreds of years of experience within their team combined.

Questions to Ask When Interviewing IT Companies

You have likely begun a list of questions to ask when interviewing IT companies in Johns Creek, but here are samples of what to ask:

• Do they have certifications and training in the computer hardware you own or rent?
• Are they familiar with your software and business applications?
• Do they have experience working in your industry?
• How often do they send employees for ongoing training?
• Do they offer formal and on-the-spot training to your staff?
• Will they provide references for clients in your industry?
• What is your response time for service calls after hours? During business hours?

Is It Worth It?

In the end, you have to decide for your business. However, when you consider the time and money you save with 24/7 expert tech support for your network, you will find that hiring a Johns Creek IT support company will increase your profitability. Contact us for more information on hiring an IT company in Johns Creek.