How to ensure Quality of Service (QoS) in a mid market VoIP system


Whether a phone call can mean $1,000 or $10,000, you need to ensure a high quality of service (QoS). But the only problem with that is: surprisingly few non-enterprise class VoIP phone dealers in Atlanta can successfully bring VoIP to the SMBs and the lower mid market, where secure connections are mandatory.

The standard enterprise-class solutions is to host dedicated departments for both phone and Internet, but often the mid market needs to save money by replacing their phone service, not adding to it. Here’s what we do.

Delivering High Quality Phone Service with VoIP

There are a few cornerstones to our value proposition. These are activities that any VoIP provider needs to hit in order to achieve a dependable, high-quality phone solution for a business of your size.

  1. Access to Windstream and Allworx phone systems – simpler to use, pay for, and upgrade (There are plenty of competitors out there, but we have received the best feedback, consistently, from Windstream.)
  2. Set up the network in your office building – supports prioritization of voice over other processes, ensuring a higher QoS
  3. Dedication to customer service and training – gives you the information you need to make the right decisions and optimize your phone for your business needs

How do we know so much about VoIP anyway?

Centerpoint began as a business phone service reseller in Atlanta, so we knew how important QoS was to our clients before Voice over IP was an option. When VoIP disrupted the market, our customers depended on us to successfully transition without sacrificing QoS.

We initiated our Internet division in 2006 to ensure dependable, high quality voice communications. (Our last blog provides a deeper understanding of how and why Internet service impacts voice quality, if you are interested in learning more.)

Over the years, our Internet services division has given us a competitive advantage for small and mid-sized companies who require dependable phone service. It has also steered us into a unique market segment, which values quality, convenience and customer service.