Is your accounting firm considering buying Allworx phones? In this guide, Centerpoint IT shows you how a CPA finally cut ties with their landline, and what you need to know first before pulling the plug.
Recently we had a meeting with the staff at a local Atlanta CPA firm. They specialized in QuickBooks services and Business Tax services. Recently they purchased an Allworx IP Phone system for their accounting team.
According to Louise, the CPA we spoke with, she and her partners decided to install Allworx IP phones throughout the office. The other phones getting replaced were the traditional analog phones that required a landline. Their need for better phone mobility had increased, and the time had come to upgrade.
Once the phones arrived and got unpacked, there were more questions than answers about installing and setting up the new phones. If you’re unfamiliar with setting up an IP phone, several steps need to occur first, and information to collect before you proceed.
That’s what Louise discovered, and none of the partners knew what to do either. One of the issues was understanding the terminology found in the installation instructions. For instance, none knew what a SIP headset was, or system extensions or call routing changes were.
Certainly not their fault. Any introduction to new technologies, especially switching from traditional analog, landline phones to a VoIP internet phone system, can be intimating at first. However, once we got them all set up the new features and flexibility of the Allworx phone, Louise was ready to pull the plug on their landline.
Once your phones are installed and setup, there are certain features each of your team members likes to change or adjust for themselves. Below we’ve listed the most common requests we get asked when Allworx phone users call in for assistance.
How do I:
For any additional questions about the phone features and what you can do, contact us. We’ll step you through the process.
That was a big concern for Louise too. We all know, the Atlanta Metro area, and throughout Georgia, we experience bad weather every year. And when it comes to emergencies, power outages, stormy weather, and VoIP phones, this is probably the #1 question we get asked all the time.
Our best answer is, “It depends.” When you’re using technology that connects to the internet, you need to be aware of precautions before switching over. For example, without the right IT support measures in place, your business phones may not work before a power failure or severe storm hits.
That’s where having an Allworx Disaster Recovery service in place. That service keeps your phones protected and operational during those unexpected events. We recommend, once the phones are completely installed, the next step is setting up a Business Continuity plan. That becomes the perfect way to prepare your phone systems for an emergency. Without it, there is no guarantee your phones will work.
With Centerpoint’s Allworx Disaster Recovery services, you’ll get many benefits, including:
As a CPA or the decision-maker at an accounting firm, you’ve either considered switching to an Allworx IP phone or have more questions. I invite you to take a moment and contact us. We have highly qualified VoIP phone consultants you can speak with who can answer all your questions.