If you’re reading blogs like this one on an IT company’s site, then you’re probably in the market for better IT support, right?
If you’re not getting the support you need for however many computers you have, then it’s going to be a daily problem. You’re waiting on computers to do what you want them to do. You’re risking a data breach if your systems aren’t secure. You could lose data permanently if something goes wrong.
No matter what the symptom is, when you don’t have the IT support you need, it’s obvious.
That was the case for this electronics manufacturer that got in touch with us just last week:
“I’m looking to switch to a new IT service provider”
Using our website’s 24/7 chat function, this electronic manufacturer got in touch with one of our representatives, who immediately started gathering more information about their IT environment:
“I have the following: window 10 computers: 2x laptops (1x Engineering and 1x Home) 2x Desktops Computers (My main desktop and 1x Desktop for part time bookkeeper) 1x Desktop at my parents’ home 2x Synology NAS (1x at office and 1x at my home) 2x Sonicwalls (1x office and 1x at my home) Email domains: DFXLLC.net, LOFAINC.com, H3mfg.com Using Quickbook Premier manufacturing on remote desktop (I want to bring QuickBooks inhouse) Using Office 365 for email with limited bandwidth”
With that info, our representative got to work arranging a meeting:
“Thank you! I now have everything I need to give to our Client Service Representative. They will contact you within 24 hours at the most (1 business day), or sooner. Please don’t hesitate to visit our site and contact us again if you have any additional questions! I hope we can work together!”
When your IT support isn’t delivering, it can lead to a lot of problems. Maybe you’re encountering some of the same issues this electronics manufacturer was…
You’re Waiting Too Long For Help
Every minute you or your staff can’t work because of an IT problem is a direct waste of your time and money. If your IT company isn’t responsive and prompt, then it’s not effective, simple as that. Don’t wait for any more than a couple of hours for a response and more than a day at most for a fix.
Solutions Don’t Last
Even if you don’t have to wait long to get a technician on-site, it’s not worth much to you if they just have to come back in a few days.
Ineffective IT support often means applying a “band-aid” solution that doesn’t really get to the root of the problem. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to call them again to come back and do the same thing.
You’re Doing The Work
Think about the last time you or an employee called up your IT company – what was the conversation like?
Did they provide support via a remote access tool? Did they come to visit on-site and fix the problem for you? Or did they just lead you through a list of steps to try to get a fix?
Sure, sometimes when it’s a simple fix and you need it quick, having the person on the other end of the phone line tell you what to unplug and what to click can be an effective way to go about it. But if it’s like this every time, then that’s another story. You need an IT company that actively manages the support process – not one that tells you what to do.
In order to avoid unnecessary downtime, configuration issues, and other problems that can stem from a poorly planned transition, we follow these five key steps:
If you’re looking for IT support like this electronics manufacturer was, all you have to do is get in touch with our team. Our representatives are waiting to respond to your inquiry – harnessing the IT support you need is up to you.