It happens to the best of us. You’ve invested serious time and effort into a Microsoft Office file for an upcoming presentation. You may even be moments away from finishing your work. Then it happens: your Mac goes down, hard. Maybe the power goes out, or maybe you get the dreaded “Sad Mac” screen of death.
You know it’s been next to forever since you manually saved the file. Worst case scenario, your presentation or executive meeting is just hours (or even minutes) away. What do you do?
First things first: don’t panic. As soon as your Mac is up and running again, go ahead and open the Microsoft Office application you were using. Often, Word or Excel or whatever program you’re using can sense that it has crashed. If that’s the case, it should have saved an Auto-recover version of the document and will ask you if you want to view it when you first open the program. You might get a pop-up asking you this question, or you may see various files listed in the Auto-recover pane on the left side of the program window.
If you see an option like this, try it. Chances are you’ll get back a version of your document that’s only missing 5, maybe 10, minutes of your work. Congratulations, you’re back in business.
If you tried step one but don’t see an Auto-recover pane and don’t receive a pop-up, there’s still one more thing to try. At this point there’s no guarantee that your work is still available, but there is still a chance. Your Office program may have saved an Auto-recover file deep in the recesses of your hard drive, but it’s having trouble telling you about it. It’s possible to manually locate the file following these steps.
If you’re lucky, you’ll find a file within that folder with a similar name to the one that you were working in. Now, you won’t be able to open it just by clicking on it, because it has a different file extension. Instead, right-click, choose “Open with…”, and select the Office program you need. Or rename the file, giving it the proper extension (.docx for Word, .pptx for PowerPoint, and so on).
Hopefully one of these two methods enabled you to recover your file. If not, it’s time to contact IT support. They may be able to further troubleshoot beyond the scope of this guide.
11285 Elkins Rd Building E,
Building E
Roswell, GA 30076
Phone: (404) 781-0200
Email: info@centerpointit.com
Uber:Uber Link© Copyright 2023 Centerpoint IT | Sitemap | Privacy Policy | Website Accessibility Refer A Friend
SEO and MSP Marketing by Ulistic
If you want our team at Centerpoint IT to help you with all or any part of your business IT, cybersecurity, or telephone services, just book a call.
Before your organization commits to 1, 2, 3 or even longer managed IT services contract, understand what you’re getting. Centerpoint IT gives you the facts in our Managed IT Services Buyer’s Guide.
Enter your information below and we’ll send it over.
We are turning 15 and want to celebrate this milestone with you because without you this would not have been possible. Throughout this year look for special promotions on services and tools aimed at Making IT Simple for You so you can focus on your business.
"*" indicates required fields
We are turning 15 and want to celebrate this milestone with you because without you this would not have been possible. Throughout this year look for special promotions on services and tools aimed at Making IT Simple for You so you can focus on your business.
"*" indicates required fields
Fill in your information below to get started today.
https://calendly.com/centerpoint-it/discovery-call
Fill in your information below to schedule now.