The benefits of managed IT services allow Atlanta businesses to use technology to better serve customers, or financial firms to balance the books and avoid margins of error, or law firms to secure and maintain client records. When you look across all industries, it is the dedicated monitoring and maintaining the health of IT systems, which lets business owners reach their goals. But, if it were not for the ongoing commitment of managed service providers, none of this would be possible.
Damage reputation and setting a company back with its customers, due to technical issues is a significant concern for business owners. They don’t want to accidentally discover their customer’s credit card information got stolen from a cyber attack, or their website is down, and no one can make a purchase online, or they are out of compliance. But, when outsourcing their IT to a managed service provider, all these issues get eliminated and reduces their risk.
A managed service provider can implement a program immediately. Along with implementation, network-wide compatibility is instant. But when you keep such tasks in-house, you would need to put your regular operations on hold, until the process finished. Then determining if network adaptability were possible; leaves a business in a state of forced limbo, and possibly for several weeks. However, the outsourced IT provider doesn’t have these obstacles standing in their way.
Active IT Experience
One of the areas of keeping IT systems healthy is the service providers constant need to stay actively current with the new technologies coming out on the market. Getting live updates on any technical issues reported in the news is ongoing. Moreover, most in-house IT employee’s specialized knowledge typically covers just the limited problems found only at their company. But when you compare the IT staff’s experience, who is employed by an MSP, their range of computing issue knowledge is vast.
To provide clients with reliable technicians, a service provider, will train their personnel, and in most cases, these technicians must get certified, and keep all certifications up-to-date and renewed on time. Failing to do so, would jeopardize their ability to perform their duties and being terminated is a real possibility. Thus, their education is ongoing and never ends. When that technician walks through your doors, or you’re speaking with them over the phone, that individual wants you to know they are reliable.
Despite their wide-ranging skills, most managed service providers do run into a challenge, every once in a while, that stumps the technician. Should this happen, that technician will reach out to his company describing the symptoms. Being that MSPs work with clients in every industry and sector, the company builds up a reservoir of hands-on experience and knowledge, that will quickly get sent to the technician. Those issues that pop-up out of the blue, get resolved fast and keep your system healthy.
Improves Customer Service
With managed services, your operation will rarely face issues such as unresponsive online sales portals and downed customer-support lines. That’s due to the MSP working behind the scenes, typically from an external location. From the results of this continuous procedure, your business would begin to see improved customer satisfaction with less and less frustration. That would start to take place, due to the IT system being correctly monitored to detect and prevent any interruptions and downtimes.
Levels the Playing Field
Most small businesses can’t afford to match the in-house support services that larger companies maintain. Outsourcing to managed services can help small companies act “big” by giving them access to similar technology, and expertise that large companies require. An independent third-party managed cost structure and economy of scale will provide your company with a competitive advantage.
Increase Efficiency and Competitiveness
Businesses and organizations that moved away from in-house IT departments, to managed services reduced their operational costs by removing researching and development tasks and having to implement IT updates and patches. That savings alone allows them to no longer pass the increased IT costs; they once did onto their customers.
If you decide to outsource your company’s IT department, the managed service provider uses a month-to-month payment package, that you’ll find detailed in your service agreement. You will know ahead of time what gets spent on IT monitoring and maintenance. If your IT system is small and straightforward, you then will pay for only the minimal IT needs. Then as your business expands, you start to consider scaling your system upward. But it also works in reverse, because you can also scale back at any time.
With IT responsibilities outsourced to an MSP, the in-house Atlanta IT services team will turn their focus to any pressing day-to-day operational concerns. The in-house staff gets directed to focus on more immediate concerns and not maintenance issues. You reclaim your in-house team’s attention so they can focus on their core strengths, and the MSP focuses on the full range of IT-related problems you may encounter.
Category: Atlanta IT Service Articles, Date: 15th May 2019, Author: Chris Chao