If you are searching for an IT company in SuwaneeGA, then you are probably feeling overwhelmed with your current IT situation. Working with the right Business Computer Services company in Suwanee is important because you want to meet your needs without exceeding your IT budget. To help you discover what IT companies in Suwanee can offer to your small- to medium-sized business; let’s discuss what you can expect.

How Important is Your IT Network?

Every business uses their IT network in a different way. Some businesses do the main part of their work on the computer, while others save their computer system for administration and employee records. Since IT usage levels vary depending on how many devices and users you have and how devices are used, your service needs can range.

Break-Fix Service

There are different levels of business computer services generally offered by IT companies in Suwanee. The lowest level of support is called a “Break-Fix” service. This service is similar to a “geek squad” or repair shop. You buy and work on your own computer network, but when it breaks down, you call for IT services or take a device in for repair. Your IT services company will charge you to fix each unit separately. You can include any devices you own or rent, and pay-as-you-go. For people who use their computers occasionally, this may be the perfect fit. However, if your computers break down often, you can end up with a costly bill.

Per Device Service

A second option is a “Per Device” service which assigns a per-device ongoing fee up to $100 per month. This option is similar to an “a la carte” menu at a local restaurant. You can order the repair and maintenance you need for each device within the contracted pricing. This model may be a great fit for a small company with a few computers but probably won’t keep your devices in top-notch condition.

Per User Service

The most commonly-used IT services model for small- to medium-sized businesses that use computers regularly is a “Per User” computer services model. This pricing model allows for managed change within your company as the number of users changes. Full-service computer support usually costs in the $100 to $200 range per user. Pricing can vary by geography, types of devices and what task your contract covers. This third option covers a full range of repair and maintenance services for your entire IT network.

What Tasks Does an IT Company Handle?

An IT company in SuwaneeGA handles a wide range of business computer services, freeing up your time and labor hours to do what you do best, your core business. You can use the services that are necessary to maintain your current level of computer usage. Some of the services provided by a managed IT service provider include the following:

  • Adding and deleting users
  • Network monitoring
  • Data backup
  • Email archiving and filtering
  • IT support for employees
  • Maintaining a firewall
  • Protection from viruses
  • Software management
  • Equipment purchasing or leasing
  • Server and equipment maintenance
  • Mobile device management
  • Compliance management
  • Application management

IT companies take these tasks off your to-do list and finish them in a fraction of the time. The level of support experience provided by the business computer services company can solve any maintenance problems that arise.

Providing Exceptional Support Experience

IT computer support is a top priority for small businesses today because minimally all of your data and records are stored on your computer network. For some companies, those records include designs, project outlines and discussions, meeting notes and other business transactions. Therefore, your IT company in Suwanee needs to have expertise handling a range of issues with fast and complete resolution. While your own IT staff may be quite experienced, an entire team of IT specialists can provide hundreds of years of experience combined.

Questions to Ask When Interviewing IT Companies

You probably have a list of questions already written down to ask when interviewing IT companies in Suwanee, but here are some to include:

  • Do they have certifications and training in the computer hardware you own or rent?
  • Are they familiar with your software and business applications?
  • Do they have experience working in your industry?
  • How often do they send employees for ongoing training?
  • Do they offer formal and on-the-spot training to your staff?
  • Will they provide references for clients in your industry?
  • What is your response time for service calls after hours? During business hours?

Is the Cost of Hiring an IT Company Worth It?

Ultimately, only you can answer that question. However, you need to ask yourself whether you can use those same labor hours in a better way. Is it worth it to you to have an IT company in Suwanee available 24/7 to repair your computer network? Would you like to reduce your stress in regards to your company’s devices? If you can answer either of these questions with a “yes,” then it is definitely worth your time to investigate further into hiring a business computer services firm. To find out more about hiring an IT company in Suwanee, contact us.

Category: Atlanta IT Service Articles, Date: 31st October 2018, Author: Chris Chao

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