Top Questions to Ask When Partnering With a Healthcare IT Services Provider

The demand for cloud-based services continues to increase as more organizations in Suwanee switch their workloads to the cloud environment. A study performed by the Cloud Security Alliance discovered 86 percent of businesses already allocate a portion of their IT budgets toward cloud services. A factor fueling this allocation stems from end users requesting more cloud applications, particularly those that feature file sharing and collaboration capabilities.

The benefits of cloud computing in healthcare are numerous. From enhanced collaboration, file sharing in real time, to decreased costs, these benefits ultimately translate into better patient outcomes. If your healthcare organization in Suwanee is looking to partner with a healthcare IT services provider, it is imperative to be diligent in your search. To help you find the best provider, we have put together a guide on the top questions to ask when interviewing information technology companies in Atlanta.

1. What is the size of your company?

A company’s knowledge base can often be determined by the size of their company and the products and solutions they offer. An Exceptionally small healthcare IT support team may struggle to be available as their manpower may be overextended.

2. What levels of support do you offer?

There are numerous healthcare IT support companies designed to fit a variety of budgets and requirements. Many will offer pay-as-you-go or break-fix support.Managed service support usually entails the client to sign an annual contract, but the support is ongoing and reduces the likelihood of system interruptions.

3. How long are your contract periods?

A dependable company who is confident in their services will most likely offer easy cancellation and a short minimum term contract. Having the option of cancellation and the ability to seek other healthcare IT services is important in the event you are not satisfied.

4. How quickly do you respond to issues?

The level of support you choose to pay for will most likely determine the response time obligatory. Regardless, the support team should always provide you with a reasonable response time.

5. Do you have dedicated account managers?

Successful healthcare IT support includes effective communication, and this is often accomplished through building a relationship with a point of contact who knows your business and understands your needs. Having a dedicated account manager can ensure you have a regular and consistent contact person.

6. Is a dedicated engineer available?

Since each job will vary in the amount and type of support required, you will likely not always deal with the same engineer, nor should you expect to. If you are promised a dedicated engineer, this could mean the company has limited, qualified staff.

7. Who should I expect to help me when I call in?

When you are experiencing IT issues, the last thing you want to do is go through a tier of support representatives. A dependable healthcare IT services provider will provide you with a knowledgeable technician at the first point of contact.

8. How much is your business insured for?

With a broad range of potential risks, a dependable healthcare IT services provider should have a professional indemnity policy to cover the cost of any claims or losses you may suffer.

9. What does the contract include in terms of support?

Be leery of a support company promising to support everything. Most will not cover custom software built by another company. Inquire if there is a fee for extra support for printers, mobiles, scanners, etc.

10. What is the procedure for logging a support call?

To ensure you can make contact with your healthcare IT services provider when you need them, the company should provide you with multiple options for making contact.

11. Can you give me a glimpse of your IT systems?

To ensure the company is efficient and capable of providing great service, it is reasonable to ask to see how they use technology, such as their CRM system, email and remote management.

12. Are you able to supply replacement hardware?

Choosing a company that provides replacement hardware as needed, or as new equipment, will add confidence in knowing you have partnered with a highly-qualified services provider. You can rest assured your equipment needs will be met throughout the entire relationship.

13. Are remote management and monitoring part of your healthcare IT support services?

To better manage and take action before problems occur, you want to make sure you are choosing a company that is not operating on an on-site, break-fix service.

14. Can I hear testimony from other satisfied customers?

A great source and a great measure of a company’s dependability is to speak with existing customers.

15. Do you have partnerships with other IT companies?

Most respectable IT support companies have forged trusted relationships with other IT companies and will not hesitate to refer you to a third party to ensure your needs are met.

16. Do you provide support for other business solutions?

If an IT support company is willing to help or share other useful information outside of IT problems, their wealth of experience and advice may make the investment even more worthwhile.

17. Is there anything not covered in the support contract?

This is a good question to ask to get a more specific response to the previous question. It also provides a clear overview of whether the services provider can meet all of your healthcare IT services needs.

18. How are your services unique from other companies?

This is where you want to hear the words “only we can”. These are the services that set them apart from their competitors.

19. What is your billing process?

While most IT support services terms will vary, most companies require clients to pay monthly, quarterly or annually.

20. Are you able to provide references?

While you may not reach out to all of the references provided, a healthcare IT support company worth partnering will demonstrate an eagerness for you to reach out to other clients the company has worked with.

21. Will the healthcare IT services provider perform an assessment before agreeing to partner with you?

Any reputable and qualified healthcare IT services provider will perform an assessment on your precise healthcare IT needs before agreeing to partner with you. This ensures the provider that it is able to meet your needs and that your organization is a good fit for the provider’s services.

Healthcare IT Services In North Georgia

Choosing the best healthcare IT services provider in North Georgia is a huge decision that requires careful thought and consideration. The provider you choose will greatly impact your IT infrastructure. Make sure to ask the potential providers all of the questions listed above to ensure you make the best choice.

Category: Atlanta IT Service Articles, Date: 28th February 2019, Author: Chris Chao

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