The INC 5000 list for 2017 was released in August, and while there are many new companies on the list, one stands out: Centerpoint IT. They have earned recognition for being one of the fastest growing companies, which comes as no surprise given that they also have an A+ member ranking from the Better Business Bureau.
Additionally, Centerpoint IT has been the #1 Allworx dealer in Atlanta and the Southeast for the past nine consecutive years. They earned these prestigious titles thanks to their dedication to delivering exceptional customer service for their clients’ VoIP phone system. Centerpoint IT maintains training and support that is second to none.
“I am incredibly proud of the entire Centerpoint IT team for this recognition,” says President Chris Chao about INC 5000 recognizing Centerpoint IT.
Since it was founded in 2006, Centerpoint’s mission has been singular and simple: “To deliver on the promise of new technology for the small and mid-sized business by making IT simple”.
Centerpoint IT can accredit their 55.58% growth to their innovative and groundbreaking programs such as White Glove Installation, Allworx Support Plus, Disaster Recovery, and Full Service Managed IT Support. Centerpoint IT just celebrated its 12-year anniversary, and shows no signs of losing momentum anytime soon. The company is just as dedicated to their clients at the first installation as they are years later in the professional relationship.
First impressions mean everything, and this is no different in the IT world. Centerpoint IT’s White Glove Installation ensures the best turnkey implementation and training process to deliver a smooth and effective transition from a previous business phone system to their new one. Their quality control experts are there throughout the entire process, scrutinizing the most minute of details.
When speaking on the topic of training and work ethic of his staff, President Chris Chao states: “Our team understands the importance not only of strong technical skills and innovation but the significance of providing premium customer service with a commitment to the education of our customers”.
It is key in any successful business to continuously maintain a trusting relationship, which Centerpoint does through their Allworx IP Support Plus Program. This offers their customers an affordable and remote support program so they get the most out of their VoIP phone system. This dedication is not solely during the installation but is also maintained throughout the lifetime of the VoIP phone system. Support Plus also offers free monthly classes on an array of topics from basic admin to end-user training.
Another innovation is Centerpoint’s Disaster Recovery service. Just as clients hope for the best, Centerpoint is sure to plan for the worst. If there’s an unexpected failure of the client’s systems, Centerpoint IT has it covered by maintaining each business’s most recent database and archiving it so that it can be loaded into a loaner system as needed. If a disaster strikes, Centerpoint IT can have a system back up and running within minutes, free of charge.
Lastly, Centerpoint IT’s star program is their Full Service Managed IT Support. Since the VoIP phone system is intimately intertwined with each business’s network, they ensure that the two work well together. Should an issue arise, Centerpoint IT offers network-troubleshooting support to ensure fluidity and productivity, throughout the client’s business.
If their present successes are any inclination of what is to come, Centerpoint IT has a lot more in store for us. When asked, President Chao put it simply:
“Being recognized as a nationwide business leader is an incredible honor, we are thrilled to have been recognized and are humbled to be included among the other impressive honorees. We hope to continually build on this accomplishment and optimize our approach to managed IT services, cloud computing services and VoIP business phone system services for many years to come.”
About Centerpoint IT:
When the company began, its focus was on traditional VoIP phone services and systems. However, they soon realized that there were specific needs that weren’t being met – to meet these needs Centerpoint IT knew they needed to address this. Only one year after Centerpoint IT’s initial launch, the company grew to provide their celebrated IT Division. Centerpoint IT offers effective and affordable services for businesses, which range from IT management and network security to business phone systems and connectivity solutions. Their main goal is to provide an essential foundation so that business owners and managers can focus on their company and their success.
Category: Atlanta IT Service Articles, Date: 8th March 2018, Author: Chris Chao